1. Introduction: The BIGHUB Information Security Incident Response Plan (IRP) aims to ensure an organized and effective approach to handling information security incidents, including database breaches, unauthorized access, and data leaks. This plan establishes clear procedures to mitigate the impacts of these incidents, protect data, and maintain the integrity and confidentiality of information.
2. Incident Response Team:

• Incident Coordinator.
• Information Security Specialist.
• Legal Representative.
• External Communication.
• IT Representative.

3. Incident Response Phases:

3.1. Identification:

• Continuous monitoring of logs and systems.
• Automatic alerts for suspicious activities.
• Immediate reporting of incidents.

3.2. Assessment:

• Impact and scope analysis of the incident.
• Classification of the incident in terms of severity.
• Determination of affected parties.

3.3. Containment:

• Immediate isolation of the incident.
• Blocking unauthorized access.
• Measures to prevent the spread of the incident.

3.4. Eradication:

• Identification and complete removal of malware.
• Correction of exploited vulnerabilities.
• Restoration of compromised systems and data.

3.5. Recovery:

• Restoration of affected services.
• Ongoing monitoring to detect the reappearance of suspicious activities.
• Review and enhancement of security controls.

3.6. Communication:

• Immediate notification to regulatory authorities if necessary.
• Transparent communication with affected parties.
• Regular updates for internal and external teams.

4. Documentation:

• Detailed record of all actions taken.
• Post-incident analysis for lessons learned.
• Plan updates based on feedback and identified improvements.

5. Testing and Training:

• Regular simulations of incidents to test the IRP.
• Continuous training for the incident response team.
• Review and update of the IRP as necessary.

6. Regulations and Compliance:

• Ensure full compliance with data protection regulations.
• Collaboration with regulatory authorities as required by law.

7. Emergency Contacts: In case of incidents, the incident response team can be contacted through the following channels:

• Incident Coordinator.
• Information Security Specialist.
• Legal Representative.
• External Communication.
• IT Representative.

This Incident Response Plan is an essential tool to ensure an effective and organized response to information security events. It will be reviewed and updated regularly to reflect changes in threats and recommended practices.